Terms & Conditions
These Terms & Conditions ("T&C") govern the contractual relationship between BrandWitness (hereinafter "BrandWitness") and its customers (hereinafter "the Customer").
1. Purpose and Acceptance
These T&C define the rights and obligations of the parties in connection with the sale of services offered by BrandWitness through the platform accessible at brandwitness.com.
By subscribing to a BrandWitness plan, the Customer unconditionally accepts these T&C. This acceptance applies to all orders placed on the platform.
2. Services
BrandWitness offers a SaaS (Software as a Service) solution for editorial content performance analysis, designed for e-commerce content creators. Features include:
- Connection to and reading of Google Analytics 4 data via the official API
- Analytics dashboard with conversion / traffic / sources / content hierarchy
- Historical GA4 data import (up to 18 months depending on the plan)
- Automated daily snapshots
- Performance indicators per published article
3. Pricing and Billing
Prices are stated inclusive of all applicable taxes. BrandWitness reserves the right to modify its prices at any time with 30 days' prior notice sent to the Customer by email.
Subscriptions are billed monthly or annually at the Customer's choice. Payment is due on each subscription anniversary date. In the event of non-payment, BrandWitness reserves the right to suspend access to the service.
4. Term and Termination
Subscriptions are taken out with no minimum commitment period. The Customer may cancel at any time from their personal account. Cancellation takes effect at the end of the current billing period.
BrandWitness may terminate the agreement in the event of a breach of these T&C, with 15 days' notice, except in the case of a material breach.
5. Personal Data
The processing of personal data is governed by the Privacy Policy available at brandwitness.com/legal/confidentialite. In accordance with the GDPR, the Customer has the right to access, rectify, and delete their data.
6. Intellectual Property
BrandWitness retains all intellectual property rights attached to the platform, algorithms, and tools made available. A subscription grants the Customer a personal, non-exclusive, and non-transferable right of use.
7. Limitation of Liability
BrandWitness undertakes to use all reasonable means to ensure service availability (target: 99.5% monthly uptime). BrandWitness shall not be liable for indirect damages, loss of revenue, or commercial prejudice.
8. Governing Law and Jurisdiction
These T&C are governed by French law. In the event of a dispute, and after an attempt at amicable resolution, the competent courts of Paris shall have exclusive jurisdiction.